ALTERNATIVE DISRUPTE RESOLUTION ENTITIES

In the event of a consumer conflict, the consumer may resort to an alternative dispute resolution entity at:

Alternative Dispute Resolution Entities

• Lisbon Consumer Conflict Arbitration Centre – https://www.centroarbitragemlisboa.pt/;
• Vale do Ave Consumer Conflict Arbitration Center – https://www.triave.pt/;
• Center for Consumer Information, Mediation and Arbitration – https://www.ciab.pt;
• Consumer Conflict Arbitration Center of the District of Coimbra – https://www.centrodearbitragemdecoimbra.com/;
• Centre for Information, Measurement and Arbitration of Consumer Conflicts of the Algarve – https://www.consumidoronline.pt/en/;
• Consumer Information and Arbitration Center of Porto – https://www.cicap.pt/;
• National Centre for Information and Arbitration of Consumer Disputes (operates throughout the national territory, in areas not covered by another arbitration centre of regional competence) – https://www.cniacc.pt/pt;

For more information, see the Consumer Portal – https://www.consumidor.gov.pt.